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CallingEdge PBX

CallingEdge PBX is the full call center, run by us. If you do not have a contact center, or you want to retire one, this is the path.

Proven in production. The CallingEdge PBX stack currently powers a high-volume citizen-facing IVR for a U.S. Department of State contractor: SIP trunking, multi-language IVR menus, agent routing, recording-to-S3, and supervisor monitoring, all in 24/7 service. The platform you would run is the same one running there.

What you get

Section titled “What you get”
  • SIP trunking + DIDs in the regions you need
  • IVR menus with prompts, branching, conditions, schedule-based routing, language detection
  • Agent routing with skills, queues, priorities, overflow, callback offers
  • WebRTC browser dialer for agents: no softphone install, works on Mac / Windows / Chromebook
  • Call recording with one-touch redaction windows, written to our storage or straight to your S3 bucket
  • Real-time monitoring with supervisor barge / whisper / takeover
  • Optional AI on any queue: AI greets and triages, AI handles end-to-end, or AI assists a human in real time
  • Normalized webhooks to your CRM and apps: same shape as the overlay mode, so your downstream code is identical

Why this and not a generic CCaaS

Section titled “Why this and not a generic CCaaS”
  • Deploy modes: cloud (us), dedicated cloud (us, your isolated tenant), or self-hosted in your environment.
  • No per-seat lock-in. Pay for the calls and the agents you actually need.
  • Recording you own. Send call audio straight to your own S3 bucket; we never become the gatekeeper.
  • Open formats. IVR flows are versioned text (visual editor on top); call records are normalized JSON; recordings are standard WAV / MP3. No proprietary container, no export fees.
  • AI when you want it. Not bolted on, not the only option. Turn it on per queue.

How to start

Section titled “How to start”
  1. Tell us your call volume, number of agents, DIDs needed, AI usage intent, and any compliance requirements (HIPAA / PCI / SOC 2 / gov).
  2. We provision a tenant and walk you through the agent dialer and IVR editor.
  3. You port numbers or accept new DIDs from us.
  4. Go live in days, not quarters.

Contact us to scope.

See also: Features for the full feature inventory and what is on the roadmap.