Capability matrix

Capability	Bland	Webex CC	CUCM SIP	Genesys	Generic SIP	Teams DR	Amazon Connect	Five9
Place call	yes	yes	yes	yes	yes	yes	yes	yes
Receive call	yes	yes	yes	yes	yes	yes	yes	yes
Blind transfer	yes	yes	yes	yes	yes	yes	yes	yes
Attended transfer	no	no	no	yes	no	no	no	no
Attach context (screen pop)	no	yes	no	yes	no	no	yes	yes
Wrap up (disposition codes)	no	yes	no	yes	no	no	yes	yes
Real-time webhook events	yes	yes	yes	yes	yes	yes	yes	yes*
Recording	yes	yes	yes	yes	yes	yes	yes	yes
Transcript	yes	no	no	yes	no	no	yes	no
DTMF	yes	no	no	no	yes	no	no	no

* Five9 has no native webhook push. We run a bridge that polls Five9’s APIs and delivers events into the same stream as everything else; no work for you.

What the rows mean

• Place / receive call: outbound dispatch and inbound answering through the platform.
• Blind / attended transfer: hand the active call to a new destination, with or without an introduction leg.
• Attach context (screen pop): campaign, contact, intent, and merge fields ride into the platform so a human agent sees them on answer.
• Wrap up: write a disposition code (and notes) back to the platform on call end.
• Real-time webhook events: every call state change posts to your URL in the normalized event shape.
• Recording / transcript: URLs to the recording and (where supported) the transcript surface on the ended event.
• DTMF: caller key-press capture surfaced on the event stream.

Coverage notes

• The Cisco CUCM, Generic SIP, and Teams Direct Routing paths share the same underlying SIP plumbing; they differ in how you front them (trusted gateway, SBC, route pattern) but the capability surface is the same.
• Attended transfer is currently only exposed on Genesys Cloud; we are tracking it for other platforms on the roadmap.